FAQ

Can I use Viva Nora products for commercial purposes?

No, our products should not be used for illegal or unauthorized purposes, including commercial use, without explicit written permission from us.

Are there restrictions on where Viva Nora products can be delivered?

Yes, we reserve the right to limit sales of our products to certain individuals, geographic areas, or jurisdictions on a case-by-case basis.

What should I do if there's an error in my order or account information?

It's important to keep your purchase and account information up-to-date and accurate. Please contact customer service immediately if there are any changes or errors.

Who is responsible for customs duties or import taxes on international orders?

All additional customs and import duties for international orders are the responsibility of the customer.

How does Viva Nora handle the personal information I provide?

Personal information you provide is subject to Viva Nora's Privacy Policy. Please refer to their Privacy Policy for more details.

What happens if a product I want to purchase is no longer available?

Viva Nora reserves the right to change or discontinue products without prior notice. If a product is unavailable, the offer for that product is considered void.

How long does it take for Viva Nora to process an order?

Orders are processed within 1-3 working days. Orders placed on Friday evening or weekends may take slightly longer.

What is the average delivery time for Viva Nora orders?

Once dispatched, delivery takes an average of 8-12 working days.

Is there a shipping fee for Viva Nora orders?

No, Viva Nora offers free shipping for every order without a minimum order quantity.

Can I expedite the shipping of my order?

For urgent dispatch requests, it's recommended to contact their customer service team by email for assistance.

Are there any current delays in shipping due to high demand?

Like many online shops, Viva Nora may experience delays due to high demand, which can affect carrier services.

Is it possible to return my order to Viva Nora?

Yes, returns are possible within 30 days of receipt, provided the product is in its original condition and meets specific criteria.

Are there any charges for returning an order?

Yes, customers are responsible for the shipping costs of returning the product.

How do I initiate a return?

To start the return process, you need to send an email to info@vivanora.com with your order number, reason for return, a photo of the product (if damaged), and your contact information.

What is the cancellation policy for orders?

You have a right to cancel your order within 14 days of receiving the goods. However, as orders are processed immediately, cancellation is not possible if the goods are already in transit.

What happens after I withdraw from the contract?

On withdrawal, Viva Nora will refund all payments received from you, except delivery costs, within fourteen days of receiving the goods back.

How does Viva Nora protect my personal data?

Viva Nora ensures the protection of personal data through SSL or TLS encryption and adheres to GDPR guidelines.

What personal data is collected when I visit Viva Nora's website?

Data collected includes website visit details, browser and operating system used, and possibly an anonymized IP address, necessary for website functionality.

Does Viva Nora use cookies on their website?

Yes, Viva Nora uses cookies to enhance website functionality and user experience. You can manage cookie settings in your browser.

What happens to my data when I contact Viva Nora?

Data provided during contact is used for responding to inquiries and for technical administration.

How is my data used for direct marketing purposes?

With your consent, your email may be used to send newsletters or offers. You can opt-out of this at any time.

Will my payment information be shared with third parties?

Personal data may be shared with transport and payment service providers as necessary for order processing.

Can I control how my data is used for online marketing?

Yes, you can opt-out of online marketing tools like Google's DoubleClick and AdWords Conversion Tracking via browser settings or plugins.